Refund policy

Return and Refund Policy

At Nexa Venture Store, we understand that sometimes your expectations may differ from the product you receive. We want to make the return and refund process as simple, transparent, and customer-friendly as possible.

5-Day Return Period

We offer a 5-day return period from the date you receive your order.

If, within this period, you receive a defective, damaged, incorrect, or otherwise eligible product, please contact us as soon as possible so that we can assist you.

Hassle-Free Returns

To initiate a return, please follow these steps:

1. Contact Us

Email: nexaventure075@gmail.com
WhatsApp: +91-9876543210

Please provide your order ID, the reason for the return, and photographs or videos of the product where applicable.

2. Return Approval

Our customer support team will review your request and guide you through the return process.

A return request must be approved by Nexa Venture Store before the product is sent back.

3. Product Condition

Unless the return is due to a defective, damaged, or incorrect product, the item should be:

Unused and unworn.
In its original packaging.
In resalable condition.
Returned with all accessories, manuals, tags, and other items originally included.

4. Return Shipment

Once your return is approved, we will provide the applicable return instructions.

Please do not send products to an address without receiving return instructions from our customer support team.

Refund Process

Once we receive the returned product, we will inspect it to determine whether it meets the applicable return conditions.

If the return is approved, we will initiate the refund for the eligible order amount.

Please allow up to 3 business days after refund approval for us to process the refund. The time taken for the amount to appear in your bank account or original payment method may vary depending on your payment provider or bank.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note:

5-Day Period: Return requests must be submitted within 5 days of receiving the order.
Product Condition: Products should generally be unused and in their original condition and packaging.
Accessories: All original accessories, tags, manuals, and included items should be returned where applicable.
Return Approval: Returns require approval before the product is shipped back.
Inspection: Returned products may be inspected before a refund is approved.
Incorrect or Damaged Items: If you receive an incorrect, damaged, or defective product, contact us as soon as possible with clear photographs or videos.